This reference book is an essential for anyone working in the areas of quality engineering or quality management. It provides processes, tools, and methods that can be used to plan, control, and evaluate results. This new edition emphasizes the role of software in quality management processes, but it does not neglect human factors addressed in earlier editions. Sections that discuss customer service, relationships with suppliers, and worldwide standards have been updated. Continued attention has also been given to strategic planning concerns, training, supervision, and self-directed teams. Metrics also play an important role in chapters on total quality management (TQM), benchmarking, statistical problem solving, and other quantitative methods.
This book can be found in HECSA Library:
Juran's Quality Handbook
Joseph M. Juran and A. Blanton Godfrey
TS 156 .Q3618 1999