Office functions, often called "administrative overhead," can represent up to 80% of the cost of doing business. By making these processes as lean as possible and cutting out wasted time and expense, your organization can increase both its efficiency and its profit margin. Using the concepts of Lean Six Sigma, this book works through a series of case studies that demonstrate how to map existing processes and how to make changes that will make them leaner. The book introduces a wide variety of visualization tools, charts, diagrams, and symbols for representing people, processes and physical space and explains how simple changes may produce drastically improved flow throughout the office.
This book can be found in HECSA Library:
Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas
Don Tapping and Tom Shuker
HF 5547 .T35 2003