Goulston asserts that most people do not know how to listen. And if they do listen, they don't actually hear what other people are saying. By this, he means that most of us hear things through our own opinions, experiences, and filters, rather than actually understanding the intent of the person talking. He argues that by probing their feelings and just giving them an opportunity to talk, be heard, and feel that they are important, many conflicts can be resolved and real personal connections developed between individuals. This book is full of simple, common sense suggestions and sample conversations to help you improve your communication with friends, family, and coworkers alike.
This book can be found in HECSA Library:
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
HF 5719 .G68 2010