Hall argues that in today's services and knowledge-based economy, most companies have no methods in place for measuring the productivity of their largest investment--people. He compares this to manufacturing, where companies spend considerable effort measuring productivity, improving processes, and managing and growing financial resources. Human resources departments, where many companies delegate responsibility for managing people, are not currently organized to consider human productivity in terms of customer or stakeholder value. Instead, he suggests that these companies incorporate human capital management programs, which measure customer service and knowledge-based activities and make the connection between these and the financial growth of the company. He asserts that by doing this, the investment that the company makes in its people--hiring smart, creative employees and developing them over time--is an investment that will be managed to demonstrate a return over time.
This book can be found in HECSA Library:
The New Human Capital Strategy: Improving the Value of Your Most Important Investment--Year After Year
Bradley W. Hall
HD 4904.7 .H285 2008