January 18, 2008

Book Review - A Journey into the Heroic Environment

A Journey into the Heroic Environment: A Personal Guide to Creating Great Customer TransActions Using Eight Universal Shared Values
3rd ed.
Rob Lebow
HF 5549.5 .J63 L43 2004

The premise of this book is that an individual's job satisfaction is entirely dependent on their work environment. Lebow believes that this environment is created by individuals who agree on definitions of a set of shared values. Beginning with the Golden Rule, Lebow explains how values are the backbone of how individuals "walk the talk" or behave toward one another. Throughout the book, Lebow describes the creation of the heroic environment as a process which involves understanding personal behavior, an individual's work style, they way someone thinks, and how this process is "tracked" by the individuals who participate in it. Lebow conveys his ides using storytelling, portraying the relationship of a mentor and mentee who share their understanding of the hero idea with each other and the readers.