Six Sigma Fundamentals: A Complete Guide to the System, Methods and ToolsD. H. Stamatis
TS 156 .S735 2004
The stated goal of this book is to create a "single volume addressing the general items of the six sigma methodology without the 'fluffiness'." In accomplishing this goal, Stamatis's book reads like a manual which moves from a definition and overview of six sigma to implementing it. Along the way, he addresses key components of this system--reaction of customers, theoretical models, methodologies and tools, designing six sigma projects, roles and responsibilities, and training and certification. Valuable appendices listing competencies, providing mathematical and model tables and charts abstracted from longer, more detailed discussions of six sigma, and a sample flow chart of one industrial implementation make this a useful guide for both the novice and expert alike.
