This book highlights the "best" practices that have been identified from major companies over the last decade and suggests an alternative to them. Scott asserts that many of the business practices that we have been taught to follow are simply wrong and are, in fact, costing the companies that use them billions of dollars each year, driving away customers, and hurting their own employees by limiting their performance, holding back their careers, or even pushing them out of the company. Scott puts forward alternatives to employee feedback, hiring practices, customer focus, holding people accountable, and other common organizational practices. She also discusses how to identify hurtful business practices by observing with our "squid eye."
This book can be found in HECSA Library:
Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Businesses Today
HD 57.7 .S426 2009