Connors and Smith assert that economic crashes, business failures, and even people who let us down all come as surprises to us because we don't hold people accountable. This book asks the question, "How Did That Happen," and offers an approach to developing personal accountability so that it does not happen again. The first step is establishing expectations and communicating what those expectations mean to everyone involved. The next step shows how to manage situations where expectations are not met. They offer strategies to communicate that people failed to deliver and work to provide training, motivation and other support to correct those actions. Connors and Smith provide models, case studies and exercises so that accountability can be incorporated into any organization.
This book can be found in HECSA Library:
How Did That Happen: Holding People Accountable for Results the Positive, Principled Way
Roger Connors and Tom Smith
HD 70 .U5 C588 20009