A Manager's Guide to Improving Workplace Performance
Roger Chevalier
HF 5549 .C4468 2007
Chevalier asserts that most workplace performance issues are not the fault of individual employees, but instead result from the workplace environment. He states that the job of the manager, then, is twofold: to coach individuals to develop themselves, and to create a workplace environment in which they are able to succeed. Organized in two broad categories, Chevalier first looks at how a work team is developed, both by working with individuals and fostering cooperation among them. Next, he addresses factors that contribute to poor performance and suggests ways in which managers can work to overcome these problems. This is a practical, step-by-step guide that can benefit coaches, leaders, and managers of all types.