March 3, 2010


Everyday, organizations make decisions and take actions that demonstrate their values, help them to retain customers, increase revenues, and build their reputations. These decisions and actions may be the work of individuals or groups. Taken one by one, they may not be recognized, but collectively, they are very powerful. This book serves as a guide to individuals and organizations who are committed and willing to be held personally and collectively accountable for the image that the project to others. Miller offers 47 categories of behaviors, decisions, and actions that regularly take place within organizations and describes how these potential turning points can be used to create positive images or negative ones. This is a quick read filled with practical guidance for people working at all levels of an organization.

This book can be found in HECSA Library:

Outstanding! 47 Ways to Make Your Organization Exceptional
John G. Miller
HD 68.9 .M554 2010