Production processes are becoming more efficient as business process engineers are working to streamline and cut out waste. However, these lean initiatives are not being transferred to the administrative or support activities, even within the same companies. The result is that production capabilities are now out of sync with the companies' ability to monitor, track, and financially support them. Ultimately, this is equally unproductive. This book offers a step-by-step approach to applying the same lean approaches and initiatives that are used in production processes to administrative and office environments.
This book can be found in HECSA Library:
The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes
Beau Keyte and Drew Locher
HD 58.9 .K455 2004