November 30, 2007

Book Review - Job Feedback

Job Feedback: Giving, Seeking and Using Feedback for Performance Improvement
Manuel London
2nd ed.
HF 5549.5 .M63 L66 2003

This book provides a useful tool for improving communication: feedback. It stresses how feedback can be used, especially by supervisors, to improve employee performance. It also discusses how individuals can gather feedback from multiple sources to improve themselves and better align their self-perception with the perspective of others. Specific chapters discuss how feedback can be used effectively in performance assessments and to improve teamwork. Throughout the writing, London emphasizes that feedback should be used for self-development, greater awareness, coaching, and continual learning and continually reminds readers that the feedback process, like all communication, involves two parts: giving feedback and accepting it.